Mobility
Wheelchairs, walkers and everyday mobility aids.
For patients and caregivers
Need Durable Medical Equipment?
Tell us what equipment you need and provide a few basic details. Our team will review your request and help guide you through the next steps.
Questions? Call (630) 931-9920
Guidance, step by step
One request to get started
One request to get started
A guided request
Your care team matters
Help from our team
Clear next steps
Explore equipment
Equipment patients ask about.
Choose an area to start a request. If you are unsure what equipment you need, tell us and our team can follow up.
Request equipment
Orthopedic support
Braces and supports for a range of body areas.
Home care
Equipment to support care and comfort at home.
Bathroom & safety
Bathroom aids and home safety equipment.
Respiratory
Equipment and supplies for respiratory care.
Diabetes
Supplies and equipment for diabetes care.
Compression
Compression garments and related products.
Not sure?
Tell us what you are looking for and we can follow up.
Popular equipment
A few places to begin.
Learn about common options, then share what you are looking for in a guided request.
Manual Wheelchairs
Explore manual wheelchair options for everyday mobility.
How it works
Four steps from request to follow-up.
Patients, caregivers, and authorized helpers can share the information they have. You can ask us for help if you are unsure about equipment details.
Start Your Equipment Request01
Tell us what you need
Choose the equipment you are looking for, or tell us you are not sure.
02
Provide your information
Share basic patient, insurance, and provider details that are available to you.
03
Our team reviews your request
We review the information provided and identify any details that may be missing.
04
We contact you
Our team will explain the next steps and let you know if more information is needed.
Equipment, up close
Take a closer look.
Short product videos can help you get familiar with the equipment. They are informational and do not replace advice from your care team.
Back support
See a back support product in use.
Knee brace
Get a closer look at a knee brace option.
Coverage and next steps
Coverage depends on your plan.
Insurance plans have different rules. Sharing your plan details can help our team understand what to review, but coverage and payment are not guaranteed.
- We can collect insurance details with your request.
- Your care provider may need to share an order or documentation.
- We will contact you about information that may be needed.
Patient and caregiver support
Know who you are contacting.
DURABLE MED SUPPLY helps patients and caregivers submit equipment requests and understand what information may be needed next.
Who we support
Patients, family caregivers, and authorized helpers completing a request.
Equipment requests
Mobility, braces, home care, bathroom safety, respiratory, and other equipment.
Talk with our team
Call (630) 931-9920 with questions about the request process.
Privacy and coverage
Review our privacy notice. Coverage and eligibility depend on individual and plan requirements.
Privacy noticeHelpful answers
Questions before you begin?
What information do I need?
Share patient contact details and the equipment you are looking for. Insurance and provider information can help with review; you can provide what you have and our team will contact you if more information is needed.
What happens after I submit the form?
Our team reviews the information submitted and contacts you about next steps or any additional information needed. Submitting a request does not guarantee coverage, eligibility, payment, or delivery timing.
Will someone contact me after submitting the request?
Yes. The form asks for contact preferences so our team can follow up about your request. Please provide accurate contact information.
What if I do not know the equipment name?
Choose the option that is closest, or select that you need help identifying equipment. Our team can follow up for more information.
Does Medicare cover durable medical equipment?
Medicare coverage depends on the item and applicable requirements, which may include medical necessity, a qualifying provider, supplier rules, and documentation. We cannot confirm coverage or eligibility from a request alone. Check directly with Medicare or your plan.
Will my insurance cover the equipment?
Coverage depends on your plan, the equipment, provider documentation and other requirements. Submitting a request does not guarantee coverage or payment.
What documents might I need?
Depending on the request, a prescription, insurance information or other documentation may be needed. Our team will contact you if more information is required.
Do I need a prescription?
Requirements vary by product and plan. Your healthcare provider can advise you, and our team can discuss documentation needed for a specific request.
Patients and caregivers
Start Your Equipment Request Start your equipment request.
Share what you know. Our team will review your request and contact you about next steps.