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Patient and caregiver support, one step at a timeCall (630) 931-9920
A guided request

Know what happens next.

Share what you know today. Our team can follow up if a request needs additional information.

From first question to follow-up

Clear steps. Room for questions.

You do not need to know every answer to begin. The form lets you share details at your own pace and review before submitting.

Get started
01

Choose an equipment area

Browse the catalog or choose that you need help identifying equipment. A healthcare provider can advise what may be appropriate.

02

Tell us about the request

Share patient contact details, the equipment you are exploring and any provider or insurance details you have available.

03

Add supporting information

Upload documents if they are available. You can also submit without a document and let us know you may need help.

04

Review and send

Check the details, confirm the required acknowledgments and submit the request. You will see a reference number immediately.

05

Our team follows up

We review the request and contact you about next steps or additional information. A request does not guarantee coverage or delivery timing.